TERMS & CONDITIONS

Product

  • All of our product are original and official from licensed brand owner.
  • Each brand has different size chart, therefore we could not inform size chart for every single brand.
  • Each brand product quality are differs from one to another and its beyond our responsibility.

Payment

  • Payment must be made in the currency with amount as indicated on your order before you submit it.
  • Your products will be supplied after your payment is cleared.
  • If we do not receive payment within 24 Hours (1 Day) after the date of your order, then your order will be cancelled.
  • Orders paid through any other pre-payment method will be cancelled if we did not receive payment in clear funds within 24 Hours (1 Day).
  • To expedite payment validation process, please do payment confirmation as soon as possible. [ Payment Confirmation ]

Delivery

  • Merchside aims to deliver your items in the fastest time possible.
  • Delivery time is processed from Monday to Friday.
  • Any order received or payment done prior to 17:00 will be proceed with delivery at the same day, after 17:00, delivery to be proceed on next business day.
  • Product arrival time depends on the courier and selected service type and Merchside shall not be responsible for any delay on delivery.

Shipping Fee

  • Delivery fee and additional charges from the courier are fully charged to the buyer.

Acceptance Of Thee Goods & Return

  • If within 1 x 24 Hours no confirmation upon order received, product is considered well received by the buyer.
  • Merchside is allowed to reject any complains against delivered products as it has passed QC process.
  • We are not responsible for any incorrect option made by buyer and un-exchangeable.
  • Product exchange / return can only be made if the product sent by Merchside differ from buyer order.
  • Merchside only accept complaint of incorrect order within 1 x 24 Hours after order received.
  • Delivery fee for this return shall be charged to Merchside.

Refund

  • We will refund in full amount in the product replacement is not available or out of stock. (after deducted by delivery fee).